Purchased Pro but hasn't activated

SteveV

Hi,
On May 8 (South Australian time zone) I paid to 'Unlocked pro) but it hasn't seemed to work.
When I load GUI-O application and go to settings, the 'Unlock-pro' still wants me to purchase to unlock.

I'm not sure how I did the actual purchase (doing too many things at once!!) - the only reference I have is that Google debited my account as follows:

Can you help?

I think the unit I was using at the time was my Samsung Galaxy Tab A (2016) Ser No R52J70778DA

Regards,
Steve

kl3m3n

@SteveV Hi!

Yes, I see the purchase. We will fix this, no worries

Does it say "Demo version" on the main screen (where the round "pulsating" button is shown)?

Try the following (one-by-one):

The purchase is tied to Google account. Was the purchase made with the same account that you are using on your device?
Can you try rebooting the device?
Navigate to Settings -> Apps and search the Google Play Store app. Clear all data. Try running GUI-O application again.

Please give some feedback and we will see how to proceed.

Thank you.

Best regards,
Klemen

SteveV

@kl3m3n Good evening,
Thank you for responding so quickly.

I'm really not sure what happened - but I think I was using my Google account sv88797@gmail.com.

Let me say, this was the first time I ever (reluctantly) purchased anything from Google (or anything outside Windows), and in order to purchase the GUI-O app, I had to go through the 'hoops' as everyone I suppose has to. That said, I was not happy with the options they required (credit card, PayPal, debit card) but I elected to use the debit card.
However, in the current Demo Mode, selecting 'purchase Pro' a dialog box is presented showing I can select PayPal!
I don't know why that should be the case - just interesting.

Anyway, I did both of the suggestions you made (several times and in reverse order as well) and to no avail.

What do you think the next step should be?
Cheers
Steve

SteveV

@SteveV Hi Klemen,

Now this is embarrassing!

I had completely missed the fact that I had used another device for trying GUI-O, and only picked up on it when I put all my devices on charge!.

So I checked that device (ATMPC IT-1001A) and lo and behold - GUI-O unlocked!

I unreservedly apologise for my mistake and sorry to have bothered you and wasted your precious time.

Would you please advise what the license entails - how is it applied?

Cheers,
Steve

kl3m3n

@SteveV said in Purchased Pro but hasn't activated:

I unreservedly apologise for my mistake and sorry to have bothered you and wasted your precious time.

No problem

@SteveV said in Purchased Pro but hasn't activated:

Would you please advise what the license entails - how is it applied?

Please check the DEMO and PRO difference here:
https://www.gui-o.com/home#h.udqy5odkk9

Best regards,
Klemen